Refund Policy

ProtoLens charges one credit per protocol extraction. Credits are only consumed by successful extractions.

Failed extractions

If an extraction fails, the credit is automatically refunded to your account— no action needed on your side. You never pay for a failed extraction.

Credit Pack (one-time purchase)

You may request a full refund within 14 days of purchase if none of the credits in the pack have been used. Partially used packs are non-refundable.

Subscriptions (Starter / Pro)

You can cancel your subscription at any time; it stays active until the end of the current billing period. We do not offer partial-period refunds. As an exception, first-time subscribers may request a full refund within 7 days of their first purchase if they have used fewer than 2 extractions.

How to request a refund

Email zivhoward@zwhongmiao.com from your account email, including your order details. Approved refunds are processed via Paddle and typically arrive within 5–10 business days.

Payments are processed by Paddle.com as our Merchant of Record; applicable taxes are handled per your jurisdiction.